Returns & Refunds

1. Overview

This Returns & Refunds Policy applies to products purchased from the MEGATAN website (megatanonline.com). It sits alongside our Terms & Conditions and Delivery information. In the event of any conflict between this policy and your statutory rights, your statutory rights prevail.

This policy covers retail orders placed by consumers. Trade and wholesale orders placed through a MEGATAN trade account are covered by the trade terms agreed with that account, not by this policy.

Nothing in this policy affects your legal rights as a consumer under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable law.

2. Your 14-Day Right to Cancel (Distance Selling)

For most products bought online, you have the right to cancel your order within 14 calendar days of the day you (or someone you nominate) receive the goods, without giving a reason. Where an order is delivered in multiple parcels, the 14-day period runs from the day you receive the last item.

To exercise this right, notify us before the 14-day period expires by emailing hello@megatanonline.com with your order number and the items you wish to cancel. You must then return the goods to us within 14 days of telling us you wish to cancel.

This cancellation right is subject to the exceptions in Section 4 below (in particular, sealed health and hygiene products that have been unsealed after delivery).

3. Our 30-Day Returns

We go beyond the 14-day legal minimum: you can return products within 30 days of the date of delivery, for any reason, as long as they are:

• unopened and unused, in their original condition;
• with any manufacturer's seal, shrink-wrap or packaging intact; and
• accompanied by proof of purchase.

Return postage is paid by you (see Section 7), and approved refunds go back to your original payment method (see Section 8).

The 30-day window extends your 14-day right to cancel in Section 2. It does not replace or shorten it, and it does not affect your other statutory rights.

4. Items That Cannot Be Returned

For health, hygiene and safety reasons, and as permitted by law, the following are not eligible for return or refund once supplied, unless they are faulty, damaged on arrival, or not as described:

• Tanning and cosmetic products (including sunbed lotions, accelerators, bronzers, self-tan, mousses, sprays, aftercare and SPF) where the seal has been broken or the product has been opened or used, as these are sealed goods not suitable for return once unsealed for health and hygiene reasons;
• Products without their original packaging, or with tamper seals removed or broken;
• Gift cards, vouchers and digital or downloadable items;
• Items personalised or made to your specification;
• Perishable goods or any item that has been used, damaged after delivery, or is not in a resaleable condition due to the customer's handling beyond what is necessary to inspect it.

This does not affect your rights in respect of faulty or misdescribed goods (see Section 5).

5. Faulty, Damaged or Incorrect Items

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If an item is faulty, damaged on arrival, or you have received the wrong item:

• You have a 30-day right to reject the goods and receive a full refund;
• After 30 days (and within six months), we may offer a repair or replacement; if that is unsuccessful you may be entitled to a refund, which may be reduced to reflect use;
• Please contact us within a reasonable time of discovering the issue, with your order number and, where possible, photographs of the fault or damage.

Where an item is faulty, damaged or incorrect, we will cover the cost of return postage and refund any standard delivery charge you paid.

6. How to Start a Return

1. Email hello@megatanonline.com with your order number, the item(s) concerned and the reason for return.
2. We will confirm the return address and any instructions.
3. Package the item securely (including original packaging where required) and return it within the applicable timeframe.
4. We recommend using a tracked or signed-for service and keeping proof of postage, as the goods remain your responsibility until they reach us.

7. Return Postage Costs

You pay the cost of returning goods to us, whether you are cancelling within 14 days or returning within our 30-day window. The exceptions are items that are faulty, damaged on arrival or incorrect, and cancellations where we failed to give you the information the law requires; in those cases we cover the return postage.

The original delivery charge is refunded where the return is due to our error or a faulty item, and when you cancel under your 14-day right to cancel (up to the cost of our standard delivery option). It is not refunded on returns made after the 14-day cancellation period (days 15 to 30 of our 30-day window).

8. Refunds

Once we have received and inspected your return, we will notify you of the outcome. Approved refunds are always made to your original payment method, within 14 days of us receiving the goods back (or, for cancellations, within 14 days of us receiving evidence that you have returned them).

We may withhold a refund, or make a deduction, to reflect any reduction in the value of goods caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

9. Studio Sessions & MEGATAN+ Subscriptions

This policy covers physical products only. Studio bookings, tanning minutes and MEGATAN+ subscriptions are governed by our Terms & Conditions (including the subscription no-refund and cancellation terms). Subscription payments are non-refundable as set out in those Terms.

10. Changes to This Policy

We may update this policy from time to time. The version in force at the time you place your order applies to that order. Any changes will be posted on this page with a revised "last updated" date.

11. Contact

For any question about returns or refunds, please contact us: